Refund policy

Return & Refund Policy

Last updated: August 2026

This policy applies in addition to any mandatory consumer rights under the laws of the Kingdom of Saudi Arabia.

Individual Trading Cards

Due to the unique and collectible nature of individual trading cards, graded cards, and raw or ungraded cards, sales of individual cards are final. We do not accept returns, exchanges, or cancellations solely because of a change of mind, buyer’s remorse, a change in market value, or a difference of opinion regarding condition or grade.

An individual card must remain in the exact condition in which it was delivered. A card is not eligible for return after its security seal or protective packaging has been removed, opened, altered, or damaged, or after the card has been handled, removed from its delivered protection, or otherwise changed.

Nothing in this section limits mandatory rights under applicable law. A card that is counterfeit, defective, damaged upon delivery, incorrectly supplied, or materially different from its listing remains eligible for an appropriate remedy.

Graded Cards

Graded cards are sold with the grade and certification details assigned by the grading company stated in the listing. A difference of opinion regarding a grade assigned by an independent grading company is not, by itself, considered a defect.

This does not affect your rights if the card, grading company, grade, certification number, serial number, or other material information differs from the listing or is not authentic.

Raw or Ungraded Cards

The condition of raw or ungraded cards involves a degree of professional judgment. We provide descriptions and photographs in good faith, and customers should review them carefully before purchasing. Minor differences of opinion regarding condition do not, by themselves, make an item defective.

This does not affect your rights if the item has an undisclosed material defect or is materially different from its description or photographs.

Sealed Products

Sealed boxes, packs, cases, and other factory-sealed products may be returned within seven (7) days of delivery if they remain unopened, unused, and in their original condition, with all manufacturer wrapping, seals, labels, and packaging intact.

For an eligible change-of-mind return, the customer is responsible for the return shipping cost and must use tracked and appropriately insured shipping.

Once a sealed product has been opened, or its original seal or wrapping has been removed, altered, or damaged, it cannot be returned because of its contents, pack odds, hits, pull rates, or the results obtained from opening it.

The contents and pull rates of authentic sealed products are determined by the manufacturer and are not guaranteed by BBGrails. This does not limit mandatory rights relating to a defective, counterfeit, damaged, incorrectly supplied, or materially misdescribed product.

Damaged, Incorrect, or Misdescribed Products

Please inspect your order promptly after delivery. If you receive the wrong item, a damaged item, or an item that is materially different from its listing, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number, clear photographs or video of the item, photographs of the shipping package and protective materials, and a description of the issue.

The 48-hour request helps us investigate shipping damage promptly and does not limit any mandatory rights available under applicable law.

If BBGrails confirms that an item was damaged in transit, sent incorrectly, counterfeit, defective, or materially different from its listing, we will provide an appropriate remedy in accordance with applicable law. This may include a replacement, return at our expense, full or partial refund, or another agreed solution.

Order Cancellations

You may request cancellation before the order has been processed or handed to the shipping carrier. We will make reasonable efforts to honor the request, but cancellation cannot be guaranteed after fulfillment has begun. If an order has already shipped, the applicable return provisions above will apply.

Refunds

Approved refunds will be issued to the original payment method. After approval and receipt of any required returned item, BBGrails will initiate the refund within ten (10) business days. Your bank or payment provider may require additional time to post the refund.

When a return results from an error by BBGrails, shipping damage, a defect, or material misdescription, BBGrails will cover reasonable approved return shipping costs. For an eligible change-of-mind return of an unopened sealed product, return shipping costs are borne by the customer unless agreed otherwise.

Safe Return Requirements

Do not return an item without contacting us and receiving return instructions. High-value cards and collectibles must be returned using tracked and appropriately insured shipping in protective packaging.

Contact Us

Email: info@bbgrails.com
Business: Al Mushtaha LTD Company (BBGrails)
Location: Jeddah, Kingdom of Saudi Arabia
Commercial Registration No.: 7040570546
VAT Registration No.: 312334942400003