Shipping policy

Shipping Policy

Last updated: August 2026

1. Carrier and Service

BBGrails currently ships through Aramex using a tracked standard service. The shipping option and charge available for your order will be displayed at checkout. We do not currently offer a separate express option at checkout.

2. Order Processing

Orders are normally processed within 1–3 business days after payment and any required order verification. Orders placed on weekends or official holidays in Saudi Arabia begin processing on the next business day. High-value or unusual orders may require additional verification before dispatch.

3. Estimated Delivery After Dispatch

Saudi Arabia: normally 2–5 business days.
GCC destinations: normally 3–7 business days.
Other international destinations: normally 7–14 business days, depending on destination and customs.

These estimates begin after dispatch and are not guaranteed. Remote-area service, customs, address verification, weather, holidays, and carrier disruption may add time.

4. Shipping Charges, VAT, and Fuel

The shipping charge displayed at checkout is the final shipping amount payable to BBGrails for the order and destination. It includes applicable Saudi VAT according to the store's tax settings and all carrier-related components reflected in the checkout rate, including any applicable fuel surcharge. BBGrails will not collect an additional shipping or fuel charge after checkout, except where a customer-requested change or another circumstance described in this policy creates a new cost. Destination-country customs duties, import taxes, and third-party fees may still apply as explained below.

5. Packaging and High-Value Orders

Cards are packed using appropriate protective materials. Raw cards may be sleeved and protected with rigid supports; graded cards and sealed products receive additional protective packaging suitable for their size and value. We may add signature, enhanced protection, or carrier insurance to selected high-value shipments.

6. Tracking

When tracking is available, the tracking number is sent to the email or contact details supplied with the order. Tracking can take time to update after a label is created. Customers should monitor tracking and promptly respond to carrier requests.

7. Address Accuracy

You are responsible for providing a complete and accurate delivery address, mobile number, and any location details reasonably needed by Aramex. Contact us immediately if you notice an error. We cannot guarantee an address change after dispatch.

Additional costs resulting from an incorrect or incomplete address, repeated failed delivery, refusal, or failure to collect may be charged to the customer where permitted by law, unless the issue resulted from BBGrails or the carrier. Any charge will be explained before reshipment.

8. International Customs

International shipments may be inspected and may incur customs duties, import taxes, brokerage, or other destination-country charges. Unless checkout expressly states otherwise, these charges are the customer's responsibility and are not included in the product or shipping price. Customs delays are outside BBGrails' direct control.

9. Delayed or Lost Shipments

If tracking has not updated for an unusual period or the delivery estimate has passed, contact us at info@bbgrails.com. We will review the tracking and, where appropriate, open an investigation with Aramex. A shipment is treated as lost only after the carrier's investigation or other sufficient confirmation.

10. Damaged Shipments

If a parcel arrives visibly damaged, photograph or video the parcel before and during opening where reasonably possible. Contact us as soon as possible, preferably within 48 hours after delivery, with the order number and clear images of the item, outer packaging, shipping label, and internal protection. This request helps preserve carrier-claim evidence and does not limit mandatory rights.

11. Undeliverable or Returned Shipments

If a parcel is returned to us, we will contact you after it is received and inspected. Reshipment may require payment of a new shipping charge when the return resulted from an incorrect address, refusal, non-collection, or another customer-controlled issue. If BBGrails sent the parcel incorrectly or the carrier failed without customer fault, we will provide an appropriate remedy without charging the customer for corrective shipping.

12. Returns

Return-shipping responsibility and eligibility are governed by our Return & Refund Policy. Do not send a return without contacting us and receiving instructions.